Compliments
When you think we are doing a good job, we are always happy to hear that. And it is even more important to know that we learn a lot from that.
Sharing experiences
If you would like to share your experiences with others, you can do so via Zorgkaart Nederland or of course via Facebook or Instagram .
Tips
You and your parents are important to us. We will often ask you for your opinion. If we have not asked you for tips, but you do have them, you can and may simply tell us. If you are not in the center, but you would like to give us a tip, please call or email us. We also use tips to learn.
Complaints
We do our utmost to take the best possible care of you and your family. However, it may well be that you and/or your parents think that we are not doing something right or have not done something right. It is best for everyone if you or your parents discuss this with us as soon as possible. Then we will do everything to change, improve or find a solution together with what went wrong.
Sometimes it can be quite tense for you and your parents to discuss something that did not go completely well. We understand that very well. But if it is possible for you, we would appreciate it if you try to talk to the person with whom something did not go well. Then a solution can be found immediately. Please let us know if you find that too difficult. Then we will find someone else to help you further.
If you prefer to discuss it in an email, that is of course fine. Send an email to info@air4cekids.nl and state who the email is intended for. You can also always call ( 085-8224810 ).
External, independent complaints handling.
If you believe that everything above has happened, but we have not been able to find a good solution together, you and your parents can choose to submit your question or complaint to the independent Complaints Desk Care. An employee of the Complaints Desk will try to resolve your complaint with information and advice and can put you in touch with an independent complaints officer. He or she can mediate between you and us, so that we can still find a good solution together.
You can easily reach the Complaints Desk Care by calling telephone number 070-310 53 92. This is possible from Monday to Friday from 9:00 to 17:00. Or send an email to info@klachtenloket-zorg.nl. For more information, please visit https://www.degeschillencommissiezorg.nl/klachtenloket-zorg/
The Disputes Committee
You can also file a complaint with the external and independent Healthcare Disputes Committee. Your complaint will then become a dispute. An impartial, expert committee will assess your dispute and you will receive a binding decision. This means that you and we must adhere to the decision and cannot appeal against the decision. For more information about this, visit: www.degeschillencommissie.nl
